Flexibility services

What are flexibility services?

• Programs that reward you for using less electricity during peak times.
• Help balance the power grid and prevent outages.
• Offer bill savings or rewards from your energy supplier.

How do they work?

• You sign up with your energy supplier or a third party.
• You receive notifications about high-demand periods.
• You choose whether to reduce your energy use during these times.
• If you participate, you earn rewards or savings.

Is it right for you?

Flexibility services might be a good fit if:

• Your household uses a lot of electricity.
• You can easily shift when you use appliances like washing machines or electric cookers.
• You’re comfortable receiving notifications and adjust your usage.
• Your whole household is willing to be involved.

Energy monitoring will help you know how much you can shift demand and whether a flexibility service is for you.

Other flexibility services

Some flexibility services work automatically with things like:

• Electric vehicle charging.
• Home battery storage.

These adjust based on grid needs while still meeting your requirements.

Flexibility services vs. time of use tariffs

Tariffs and flexibility services are not the same thing.

• Flexibility services: Voluntary participation with specific rewards.
• Time of use tariffs: Set prices for different times of day.